Who we are:
At First Class Marble & Granite, we are a family-owned and operated business that prioritizes 100% satisfaction in both our services and products. We utilize state-of-the-art technology and follow a step-by-step process to ensure that every job is completed with the highest quality, efficiency, and on-time delivery. Our commitment to quality extends to not only our products, but also our customer service. We believe in educating all of our clients in the products they are selecting to ensure clear and accurate product knowledge. This way, our clients can choose the right stone for their needs. With a flagship showroom, two warehouses, and a yard featuring a wide variety of materials, located in Franklin, as well as a satellite showroom in Newton, First Class Marble & Granite is dedicated to providing our customers with the best quality products and services available. We take pride in utilizing the latest in digital countertop programming and fabrication technology. We specialize in creating digital templates using laser technology, and we can provide you with a digital rendering of what your countertops will look like with your chosen stone selection. Thanks to our state-of-the-art equipment (from Park Industries), including our P.I. Yukon II semi-digital bridge-saw and our P.I. Saber 5-axis blade CNC saw, along with our newest technology, with the P.I. SaberJetXP 5-axis blade and water jet CNC saw, we can fabricate even the smallest items with precision and efficiency using water and garnet abrasive. We are committed not only to producing high-quality products, but also to being environmentally conscious. All of our water is 100% recycled, and we are in the process of planning for our shop to be powered by solar energy. When you work with us, you can expect our fully trained crews, each led by an experienced leader, to provide you with personalized service that goes above and beyond your expectations. From calling ahead to arriving on site and reviewing the installation checklist, we do everything we can to ensure your satisfaction. At First Class Marble & Granite, we are proud to be FIRST CLASS!
How it all started:
In 2011, a family business called First Class Marble & Granite was established by Leo and Angelica. Leo, with the help of one assistant, handled all the field and shop work while Angelica ran the office. They initially rented a single bay in an industrial building in Franklin, MA, equipped with a pickup truck and basic tools. In 2012, their first son was born and they expanded their business by acquiring a showroom in Newton. These new steps motivated them to put in all their effort to ensure the success of both their business and family.
Over the years, First Class Marble & Granite has experienced tremendous growth as a family-run business. With the addition of more employees and equipment, they have expanded their operations while also welcoming three more sons into their family. In 2017, the company accomplished a major milestone with the acquisition of their main location at 60 Earls Way in Franklin, MA – this was a significant turning point that led to their success today. Today, the company has become digitally advanced, using laser templating and CNC saws and router machines. They operate with two template technicians, five installation crews, 18+ shop and warehouse employees, 10+ office employees, and all four Dos Santos boys.
“We hold ourselves to high standards not only in our product but in our service, as well. We know that we are completing a big step in someone’s renovation or new construction and being a part of someone’s project is an honor, one that we do not take lightly. With every job, no matter how big or small, we know our reputation is on the line. We take our time educating customers, setting the correct expectations, and keeping an open line of communication to ensure satisfaction and avoid surprises. Every day we learn something new and every day there will be challenges. We must face our challenges and everything that comes with them, but we must do it step by step, with honesty and the best service possible.” – Leo.
“With any company, growth is not the easiest thing to handle. With our company, we chose to grow not only as a business, but one that makes God its foundation. We work with honesty first, no matter what. We have grown to be a company known for high-end stonework, which is great, but it does come with a new level of responsibility in-regards to executing the project according to plan. We work with many designers, architects, contractors, and kitchen & bath dealers; all who bring us new challenges and possibilities. Every time we’re asked if we can do a project, I always stop and think to myself, with God all things are possible.” - Angelica.